Wow, we are blaming app developers for a lack of success in dating. Ok maybe it has an effect, but I can think of a ton of other things that would be worth addressing fist.
Dress well, have good fitting clothes. Look groomed and clean. Stand with a decent posture. Try to say something interesting in your profile. Look as if you have your life in order. Look as if you have interests, especially one that might be interesting to a potential partner.
I have no reason to suspect that the user is not doing the above.
And from the point of devs it doesn't matter. As I wrote earlier, I believe devs (or maybe product owners) should act if they receive a sufficient number of reports like this.