I agree, especially the biggest problems I had with Uber hasn't changed for years: drivers either cancelling on me because they don't like where I go and Uber shows it to them only after they finished the last ride, or waiting for me to cancel because they have time and want me to pay cancellation fee.

I don't know what Uber software engineers are doing, but it doesn't seem to me that they really care about user experience (not UI, which I don't care about, as that doesn't make me late for a hospital appointment).