I picked up on a few points others here have mentioned already, but the most striking thing for me, particularly from the first half of the piece, is the huge emphasis on growth, recruitment and looking to do new things in the internal culture at Stripe.
Of course, this is reasonable and understandable for a business in Stripe’s position. However, the corollary seems to be a lack of focus on the core service that got many of our businesses using Stripe in the first place. In a nutshell, we use a payment processor like Stripe because we want to easily and reliably collect payments from our customers, so we can get on with what our business actually does.
It would be interesting to know how much is going on at Stripe, presumably involving people other than patio11, in that area. I have a business that was an early adopter back when Stripe launched in the UK, but our perception is that the challenges we face with online payments today aren’t necessarily the areas that recent developments at Stripe are addressing.
I picked up on a few points others here have mentioned already, but the most striking thing for me, particularly from the first half of the piece, is the huge emphasis on growth, recruitment and looking to do new things in the internal culture at Stripe.
Of course, this is reasonable and understandable for a business in Stripe’s position. However, the corollary seems to be a lack of focus on the core service that got many of our businesses using Stripe in the first place. In a nutshell, we use a payment processor like Stripe because we want to easily and reliably collect payments from our customers, so we can get on with what our business actually does.
It would be interesting to know how much is going on at Stripe, presumably involving people other than patio11, in that area. I have a business that was an early adopter back when Stripe launched in the UK, but our perception is that the challenges we face with online payments today aren’t necessarily the areas that recent developments at Stripe are addressing.