Sure, but that’s the happy path and a simple example.
What about when the restaurant says something unexpected, as humans do:
“We’ve just taken delivery of some great lobsters but we need 24 hours notice if you’re ordering a full one, would you like to pre-order?”
“due to social distancing, I need to let you know that we greet diners at the door now so please don’t come into the restaurant until you’ve been greeted.”
etc (probably bad examples but you get the idea)
My point is, the only way this works reliably is when the call recipient knows they’re talking to a machine and act accordingly. It’s what we all already do to communicate with call centre AI.
Of course I see the benefit of another thing making the reservation, I just don’t think a synthesised voice calling a human is anywhere close to the best way to do it.
It will cause problems and inconvenience for businesses until Google offer them a tool to answer the phone. Then that’ll be an even worse experience.
Those seem like good examples. It's a valid point, but presumably Duplex has (or can have) a catch-all response to anything it doesn't understand, such as "oh, I'll need to check about that... can I call you back?"
