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tialaramex on Oct 1, 2020 | parent | context | favorite | on: Say goodbye to hold music

> "your call may be recorded for training and quality purposes"

I reply "Thank you" when it says this. I mean, it's permission right? Saves me remembering to ask the person who picks up if it's OK for me to record our conversation.

_abox on Oct 1, 2020 [–]

It depends on the country... Legally this is a quagmire here in Europe. Every country has its own rules.

Generally most companies I know have an opt-out option in the IVR now (IVR = voice menu). Or opt-in in the countries where that is required.

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