We are long time users of Lucidchart and were using the predecessor of Cloud Insights, AWS Import, for creating cloud diagrams of our existing AWS infrastructure. In February, a LucidChart account manager contacted us stating the AWS Import feature would be sunsetted. He offered to onboard our team onto Cloud Insights but we would have to upgrade to an Enterprise account at $199/license/year AND pay $4,000 a year for the Cloud Insights add-on that covers only up to 50 compute resources. We ended up keeping our account as-is and never heard back from the account manager.

Lucidchart is a great product but we were really turned-off & disappointed they essentially took a feature away from us.