I had recently a (b/s)ad experience with them. I am hosting the demo site for my open source image hosting solution (pictshare) behind cloudflare and had the CASM tool (that searches automatically for child pornography) enabled. Felt safe enough but after a while I noticed a TON of traffic.. like gigabytes an hour through cloudflare
Turned out someone uploaded like 1000 child pornography images to the demo site, cloudflare didn't once send me anything or block an image before being uploaded.
I wrote their support and they pointed me to the abuse form you mentioned (which would had reported the content to myself?)
I thought they'd look into their logs and send interpol the uploaders IP addresses but no, they didn't do anything.
In the end I got interpol and the local BKA (Federal Criminal Police Office) and they were so awesome and I prepared excel sheets for them with all ip addresses and log entries of every consumer and uploader.
Turned out someone uploaded like 1000 child pornography images to the demo site, cloudflare didn't once send me anything or block an image before being uploaded.
I wrote their support and they pointed me to the abuse form you mentioned (which would had reported the content to myself?)
I thought they'd look into their logs and send interpol the uploaders IP addresses but no, they didn't do anything.
In the end I got interpol and the local BKA (Federal Criminal Police Office) and they were so awesome and I prepared excel sheets for them with all ip addresses and log entries of every consumer and uploader.