Public editors have been for some years really just doing the same job as community managers in games companies. They're there as ablative armour for public criticism to hide people doing bad things and do not facilitate any change or improvement.
That's a really toxic model. Such editors/managers inevitably get toxic levels of abuse from a frustrated public (and suffer bad burnout and terrible real life consequences), bad things keep happening regardless and overall trust by the public goes down.
That's a really toxic model. Such editors/managers inevitably get toxic levels of abuse from a frustrated public (and suffer bad burnout and terrible real life consequences), bad things keep happening regardless and overall trust by the public goes down.