The way I've seen the 'better software' show for myself is that I see problems that people walk away from that are just too complex or diffuse and their priorities just don't make it worth the struggle.
Tools that eliminate even a little bit of cognitive load moves the point of no return a little bit farther, which means there are kinds of problems you can touch that someone else won't or can't.
Tools that eliminate even a little bit of cognitive load moves the point of no return a little bit farther, which means there are kinds of problems you can touch that someone else won't or can't.