I ordered a fridge and dishwasher from Costco. They were scuffed up during delivery.
Costco asked me to bear with them... send pictures... write up a report...
Once Costco was able to stick the delivery company for the bill, they sent me a new set. They didn't care about the original set.
At one point a guy showed up in a pickup. No uniform. Not in a delivery van, or truck. Just a guy with a dolly and a beat-up F150. He said, "I'm here for the old fridge."
When he saw they were new appliances, he was like, "Yeah, {the original delivery company} told me to take them to the dump... let me sell them, I'll come back with a U-Haul." And he kept texting and setting times and not showing. I had a Fridge and Dishwasher in my living room for over a month.
I asked Costco what was up... I asked them to get it take care of ASAP... they were like, "Uh... I mean, I guess we can... or you can just sell them..."
In the end I sold them to a neighbor, for half what I paid... he called the brand repair place and ordered a new door. Which is all I was expecting anyone to do in the first place.
I ordered a fridge and dishwasher from Costco. They were scuffed up during delivery.
Costco asked me to bear with them... send pictures... write up a report...
Once Costco was able to stick the delivery company for the bill, they sent me a new set. They didn't care about the original set.
At one point a guy showed up in a pickup. No uniform. Not in a delivery van, or truck. Just a guy with a dolly and a beat-up F150. He said, "I'm here for the old fridge."
When he saw they were new appliances, he was like, "Yeah, {the original delivery company} told me to take them to the dump... let me sell them, I'll come back with a U-Haul." And he kept texting and setting times and not showing. I had a Fridge and Dishwasher in my living room for over a month.
I asked Costco what was up... I asked them to get it take care of ASAP... they were like, "Uh... I mean, I guess we can... or you can just sell them..."
In the end I sold them to a neighbor, for half what I paid... he called the brand repair place and ordered a new door. Which is all I was expecting anyone to do in the first place.