Cancellation is also by phone call only, which creates a lot of friction. I’ve tried to cancel a couple of times, and let it lapse once, and they always end up dropping my rate to $4/mo. Hard to say no to $50/year for 150 more options in your car. Even when the bitrate is like listening to a 1998 mp3.
It is indeed surprising to me that people can tolerate the low bitrate sound. I would consider subscribing but I can’t stand to actually listen. Do subscribers get a higher bitrate? My impression is that it’s a limitation of the satellite signal bandwidth and the number of channels they cram into it.
We did not try to cheat with bitrate but I am confident that only 1/100000 users would actually notice any difference between 128kbit/s and anything higher.
Even going lower than 128, you would be surprised how low you need to go before it really becomes noticeable to end users.
