Just questioning, not chastising. Nor making a claim based on anecdata. I thought that would be obvious by asking for actual data.

I included my anecdote simply to question the narrative.

What I'm looking for is proof.

When I used comcast (which was several years ago) the actual service was fine - it was the terrible customer relations that really got my goat, and it's harder to quantify customer satisfaction but the fact they aren't the absolute worst company isn't a mark of honor, showing up on customer surveys as one of the worst companies is enough of a black mark - the ranking is less important than being on the top ten at all.