I think Ben's advice is really targeting founders and CEOs in order to get them to think in a certain way. Whether or not anybody cares isn't the point. The point is that the person best placed to save a company in trouble should focus on getting the company out of trouble, rather than replaying the reasons why the company is struggling in order to justify its current nadir. They should be thinking about solutions rather than justifications.

So really, Ben is saying: find a path to the future that you want, and stop making such a big deal about the past. That's what your investors and employees care about to: where you're going. Seize your own agency.