Jetbrains had absolutely fantastic support when I first started using their stuff 10+ years ago. it's kind of sad that the support has gone downhill since then, but on the other hand I don't run into problems as often either.
The Jetbrains buck tracker is not that bad and it is worth registering at because the fact you have found a bug in a JetBrains product suggests you probably are in using it seriously enough to find more soon (there are many), and there are no real alternatives to Idea anyway so you are doomed to keep using it if a text editor or a less smart IDE is not enough for you.
There are plenty of alternatives (I primarily use CLion).
The issue is more that it takes more time to log in, load the issue tracker, search to see if it's already there, create a new issue, wait around for a response email, record/send the logs, and then wait to have them tell me they couldn't reproduce the bug.
Just like with Apple I stopped reporting bugs to JetBrains, because with most products I can send an email with reproducible steps and that's the end of it. With them it's a whole process.
And JetBrains, why is the default notification for tracking a bug/feature request sending an email for every person who upvotes it?
> why is the default notification for tracking a bug/feature request sending an email for every person who upvotes it?
This is incredibly frustrating. I commented / followed a bug a few years ago that they clearly will never fix (start-up stealing focus on Linux), and have received tens, maybe hundreds of emails from upvotes and "me too" comments.
Fix, Wontfix, anything from the team, I'm in, but wtf would I ever need to know about upvotes?! You could send me a monthly stat email on my bugs. That would be great, actually. It's weird to see things that annoying from a team that makes such a great software suite. Almost as annoying as having my IDE steal focus upon start-up.
The one for me was a Ninja exporter for CLion. Ironically, I found out that the feature was recently added because I saw a post from them on LinkedIn. Not the bug tracker.
