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How to Turn Disaster Into Gold
(
inc.com
)
8 points
by
azsromej
on Jan 25, 2011
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2 comments
statictype
on Jan 26, 2011
[–]
I'm not sure where I heard this: "Everytime you get a customer who complains, you have an opportunity to turn him into your biggest supporter."
I guess 37 Signals did just that.
pchristensen
on Jan 26, 2011
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[–]
Sounds like something Zappos would say.
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I guess 37 Signals did just that.