> "I'm sorry, as a rule I do not discuss personal details with someone who called me, since I don't know who you are"
Correct. If someone calls me, the onus is on them to prove to me that they are who they say they are.
However, I usually just block ALL unscheduled phone calls, period. Not only do I not have time for unscheduled interruptions, but banks have secure websites and if they can't make proper use of them, too bad, they aren't going to reach me by trying to call me. They should know that phones are easy to phish with, and stop using phone calls to initiate communication.
Ideally what I want is an e-mail saying "we saw some suspicious transactions, please /log in/ to check that there is no fraudulent activity" or even a more general "please log in for an urgent message" with a suspend button in the online interface.
Good point, and in fact I haven’t gotten such a call in a long time. All the “did you make transaction X” type calls now go through their app or via sms, so don’t get those calls anymore. I can’t actually remember the last time the bank called me, but maybe 6 or 7 years ago they called me a good few times. Nowadays I actually also block incoming calls unless in my contacts or I’m expecting it. I communicate mostly online and outside family, rarely get phone calls. So I really don’t care to answer a random call.
Correct. If someone calls me, the onus is on them to prove to me that they are who they say they are.
However, I usually just block ALL unscheduled phone calls, period. Not only do I not have time for unscheduled interruptions, but banks have secure websites and if they can't make proper use of them, too bad, they aren't going to reach me by trying to call me. They should know that phones are easy to phish with, and stop using phone calls to initiate communication.
Ideally what I want is an e-mail saying "we saw some suspicious transactions, please /log in/ to check that there is no fraudulent activity" or even a more general "please log in for an urgent message" with a suspend button in the online interface.