> Last time I needed a new token issuer dongle, I had to actually visit the bank and sign stuff.
I'm glad UK banks try to avoid physical dongles because having to go to the bank and sign stuff to get one is not always convenient, not to mention you need to carry around the dongle everywhere, and if you lose it while you're in vacation it's yet more troubles.
Phone 2FA would be good but a bit pointless because the 2FA app is on the phone, and so is the banking app. Personally I'm satisfied with the way UK banks handle security - it's secure, they block suspicious transactions, etc. yet it doesn't get too much in your way.
I don't think UK banks are less competent, it's just a fine balance between usability and security.
> Phone 2FA would be good but a bit pointless because the 2FA app is on the phone, and so is the banking app.
This is exactly like having a physical token with you. If it gets stolen, they have the tokens.
But, at least, having token on the phone app is waymore convenient for customers and also has another layer of protection (think of the fingerprint/passcode ecc you need to access your phone)
I don't think having 2FA in phone app is pointless. It's still second factor, if someone got to your bank account. They need to get access to that 2FA app as well. And of course you protect that app with password/ping. Do you know of cases when 2FA app was defeated when someone stole money from bank account?
What I mean is that if a user has access to my bank mobile app on my phone, they also have access to the Google Authenticator app. With Lloyds, the app is locked by finger print or password which in this particular scenario is actually more secure.
I'm glad UK banks try to avoid physical dongles because having to go to the bank and sign stuff to get one is not always convenient, not to mention you need to carry around the dongle everywhere, and if you lose it while you're in vacation it's yet more troubles.
Phone 2FA would be good but a bit pointless because the 2FA app is on the phone, and so is the banking app. Personally I'm satisfied with the way UK banks handle security - it's secure, they block suspicious transactions, etc. yet it doesn't get too much in your way.
I don't think UK banks are less competent, it's just a fine balance between usability and security.