Also because companies are absolutely terrified of something negative going viral. It's why they instantly ask you to DM them to take all discussion out of public view. It's amazing what a simple tweet can get you when all else fails (unless it's frontier com., then they straight up block you).
They had promotion on flights on their aussie website, but you can’t spend airpoints on aussie site. Same flight on NZ website was nearly 2x.
Didn’t work with Wizzair when they changed my flight time, notified I don’t need to do anything and then charged 30€ for check in.
Didn’t work with Air India - they don’t even have Twitter (just wanted to change my flight date and you can just imagine how bad their call center is).
Probably the first legitimate use case for those "buy a follower" services I've heard of. $20 worth of followers and you'll suddenly get priority support by their social media team.
If only those services weren't seeded with compromised accounts, I wouldn't even feel bad about it.
Got tricked into their biz class for EU > Oceania flight. About half price. Don't care about fancy, just want to lay down when flying for such long periods.