I have had the exact opposite experience - every 12 months I call Comcast when my 1-year introductory offer of internet service for $39.99/month is expiring and ask for it to be re-upped, as opposed to increasing to $64.99/month or whatever, and they do it with no hassling. Heck, this year the dude on the phone voluntarily gave me a better deal of $29.99/month for 12 months.
* not a shill for Comcast, just a happy customer. I tend to be extra-friendly over the phone, which maybe helps, but I have always received stupendous CS support from big corps like Apple, Comcast, Sprint, my CC companies, mortgage holder, and Amazon, to name a few I have dealt with regularly.
My experience with comcast has been extremely variable depending on where I live, and in particular, what other ISP options I have.
When I lived somewhere where the only alternative was terrible 5mbit (advertised, actually much less) AT&T DSL, they wouldn't extend any of my discounts and even when I canceled they didn't even try to stop me. They basically just told me "haha good luck, you'll be back".
When I've lived in other places where there are options like webpass or fiber, they behaved much more like you're describing.
Exactly. It also depends on your neighbors. Right now we have two relatively similar options, but for various reasons the neighbors are all the type to never switch. So, no one will negotiate and you just have to switch back and forth every year if you actually want the discount.
* not a shill for Comcast, just a happy customer. I tend to be extra-friendly over the phone, which maybe helps, but I have always received stupendous CS support from big corps like Apple, Comcast, Sprint, my CC companies, mortgage holder, and Amazon, to name a few I have dealt with regularly.