>Fraud usually requires that the entity doing it gains something from it //
They got your money; so it's obtaining benefit by deception. If it says in the product specification that it does something that it doesn't do then it's fraud, which is criminal.
It's a de minimis form of selling you a product that they know to not include the features they sold.
But, police wouldn't pursue it (they don't even bother with burglary under O(£1000s) in UK); but you could sue for lost damages and you should in theory be successful.
They got your money; so it's obtaining benefit by deception. If it says in the product specification that it does something that it doesn't do then it's fraud, which is criminal.
It's a de minimis form of selling you a product that they know to not include the features they sold.
But, police wouldn't pursue it (they don't even bother with burglary under O(£1000s) in UK); but you could sue for lost damages and you should in theory be successful.