You know that bullshit "no-reply@lazy-company-with-garbage-customer-service.com" email that many companies use as the sender for communications? Too many don't even bother to name the no-reply account as that but essentially send from a no-reply address.

So, does your reply reach them? Who knows. Now you have to set yourself a reminder to follow up and make sure the request got through.

Alternatively, you hunt down their support email but you still need to follow up.

Then there are the rare times a company fights you on it. Then you have a whole back and forth before they finally capitulate.

I personally go through the hassle but I can understand why OP wouldn't want to.