More technology to process forms just enables the bureaucracy to create more forms, in the same way that computer programs have gotten more fat off of the increased power and capability of modern devices. It makes the process shitty for everybody else who don't want to pay for, can't pay for, or aren't covered by the nifty tech. Exhibit A being TurboTax.

Technology is a band-aid, not a solution, and technology can also be used to make progress towards solving the problem decay, or actively worse.