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It's probably a public perception thing: from my experience and a lot of other anecdotes, they're incredibly accommodating with the service and replacement programs. The Verge or Engadget would have a near annual article about "iPhone [2-3 generations ago] still under AppleCare being replaced with iPhone [more recent generation]."

Yeah, losing out to counterfeiting stinks, but I think they prefer the perception of being customer service centered. Probably worth more to them than the losses it generates.




They have to do that to balance out the bad press of "you're holding it wrong" when there's a mass design defect.




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