Call center agents are some of the most micromanaged groups on the planet. You waste their time, and you can bet you just caused them a ton of trouble at work.
If your average handle time is too high, you're in trouble. If your sales per hour are too low, you're in trouble. If you spend too much time in wrap, you're in trouble. If you don't collect all the information you need to after a call, you're in trouble. If you're having your best week ever but end up at the bottom of the stacked rankings regardless, you're in trouble.
I'm not too concerned about the career prospects of people hired to harass and scam people for a living. In fact anything that damages their interests helps mine by making it less efficient to run such operations.
If there was a sega genesis like cheat code one could press on ones handset that would deliver an electric shock to the person on the other end of the line I would press it.
If your average handle time is too high, you're in trouble. If your sales per hour are too low, you're in trouble. If you spend too much time in wrap, you're in trouble. If you don't collect all the information you need to after a call, you're in trouble. If you're having your best week ever but end up at the bottom of the stacked rankings regardless, you're in trouble.