I just stopped using Doordash. I’ve had drivers drive hours out of their way to pick up food because doordash had incorrect restaurant location data. I’ve had orders where drivers just drive home and never pick up my order. Each time it is hellish trying to get support to do anything about it.
Doordash, like most food delivery services, takes much more of a cut out of the delivery experience than the value they provide. These apps are glorified CRUD apps with little differentiating them. If anything goes wrong it often is a nightmare, and I’ve never had an experience where one of these apps has correctly detected and fixed an issue with a delivery—each time I have to identify then fight their dark patterns to get a human to help me.
Uber categorically improved taxi service for consumers at the very least. These food delivery apps have honestly made the experience worse for consumers and for drivers.
Doordash, like most food delivery services, takes much more of a cut out of the delivery experience than the value they provide. These apps are glorified CRUD apps with little differentiating them. If anything goes wrong it often is a nightmare, and I’ve never had an experience where one of these apps has correctly detected and fixed an issue with a delivery—each time I have to identify then fight their dark patterns to get a human to help me.
Uber categorically improved taxi service for consumers at the very least. These food delivery apps have honestly made the experience worse for consumers and for drivers.