Sounds like your phone was so delayed because of a huge black friday promotion they ran that put their pixel stock a month or more behind back orders. My experience with them, outside of this one massive underestimate of how many phones they would sell because of the phenomenal deal that they ran, has been really good. Phones are normally in stock and ship almost immediately. And customer service is very responsive.
As a side note, the phone that I snagged during that promotion just barely arrived a week ago. And I ordered it at the end of November. I think you just ran into some unlucky timing, at least in regards to the delays in shipments that you encountered.
