Note: I'm a Googler but I've used Fi since its inception and log before I was a Googler. These are my thoughts alone.
I have had times where it took 45 minutes to reach Fi support which was very frustrating. And looking on the Google Fi subreddit you're not the only one with the shipping issues. That being said, I've only had outstanding interactions with their support department. I had reoccurring problems with my Nexus 6P and they RMAd it several times, overnight.
I've found their coverage and WiFi calling to be better here in Mountain View than Verizon. It is hard to beat their experience when travelling internationally, you pay the same as you would domestically, and you have access to the high speed networks. The Fi app is beautiful, and doesn't try to sell you anything. I recently checked out the Verizon app and its 90% ads and 10% useful.
I have had times where it took 45 minutes to reach Fi support which was very frustrating. And looking on the Google Fi subreddit you're not the only one with the shipping issues. That being said, I've only had outstanding interactions with their support department. I had reoccurring problems with my Nexus 6P and they RMAd it several times, overnight.
I've found their coverage and WiFi calling to be better here in Mountain View than Verizon. It is hard to beat their experience when travelling internationally, you pay the same as you would domestically, and you have access to the high speed networks. The Fi app is beautiful, and doesn't try to sell you anything. I recently checked out the Verizon app and its 90% ads and 10% useful.