It seems you're correct. A quick search is giving me nothing to disagree with you.
That being said: My understanding was that the many-line system worked better primarily because of the potential for a lot of lost time between the server saying "Can I help whose next" and the order actually starting. This time is obviously hugely dependent on factors such as floor layout, space around the registers, customers familiarity with the system, etc. The idea was that if you have one line for multiple registers (a la Wendy's) than when the second register opened up the next customer in line had to notice, go to the register, probably walk around the person ordering at the first register, and then start ordering. Whereas in the multi-line system (a la McDonald's) the next customer in line will likely be focusing on the register in front of them ready to take the one step forward when their time comes. These factors can certainly be minimized but in stores that are busy/crowded/not well laid out it they can make a noticeable difference. That's my $.02 anyways.
That being said: My understanding was that the many-line system worked better primarily because of the potential for a lot of lost time between the server saying "Can I help whose next" and the order actually starting. This time is obviously hugely dependent on factors such as floor layout, space around the registers, customers familiarity with the system, etc. The idea was that if you have one line for multiple registers (a la Wendy's) than when the second register opened up the next customer in line had to notice, go to the register, probably walk around the person ordering at the first register, and then start ordering. Whereas in the multi-line system (a la McDonald's) the next customer in line will likely be focusing on the register in front of them ready to take the one step forward when their time comes. These factors can certainly be minimized but in stores that are busy/crowded/not well laid out it they can make a noticeable difference. That's my $.02 anyways.