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If your product is easily substituted then you should be spending time differentiating through value, not perception of value.


Tell that to the multi-billion dollar advertising industry.

Having the perception of value is THE necessary condition to selling your product.

Having actual value may create this perception of value, but this is not necessarily so. I've seen several products including a few startups here on this site that I KNOW have great value, due to my own close observation. But there are many potentials customers who don't immediately see this value after casual review, or don't know about it.

Reality is perception.


I'm not saying that it doesn't work. I'm saying that its one of the things about the human condition that needs to be fixed.


Case in point: http://www.businessweek.com/magazine/content/10_44/b42010963... "Being Steve Jobs' boss": Jobs from the perspective of John Sculley




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