I don't have a number to say as a percentage, but it definitely have some impact. Not the first time I precent it to upper management and Asana won purely based on "looks". ( You see, those in the management don't actually "DO" anything, they look at things and if they dislike it they will disprove it, whether a tools is decent to use is not their problem )
I felt Basecamp are aiming at different market to Asana. Basecamp are for consultants or freelances with many clients. Asana are aiming at SMEs and Enterprise.
What do you think is the significance of that for Basecamp? Poor branding? Poor conversion? What's the business impact?