I’m sorry to hear you’ve encountered some issues. Rest assured that core improvement remains our primary focus. On support, our metrics (primarily, responsiveness and customer satisfaction) show substantial improvement over the past two years — and we actually just launched free, 24x7 phone and chat support for all Stripe businesses. https://stripe.com/blog/phone-and-chat-support

For whatever reason, those stories don’t get upvoted as much on HN :-).

What's broken or unimplemented?

Off the top of my head:

* Undocumented surprise error when user tries to re-subscribe in a different currency or change currency. Solution is to recreate the whole customer.

* Docs instruct to subscribe new users to free plan which is actually a bad practice for reasons that include first bullet point.

* Lack of docs/guidance for China payment systems and seeing Stripe server and frontend errors in testing environment.

Hrm, could you share more with me about the errors you saw? We rolled out an integration dashboard (https://dashboard.stripe.com/developers) in March to help review errors.

Over the past few years, we've invested in how we support users (last week, we launched free, 24x7 phone and chat support).

I'm love to hear more and see where I can help (and any cases where we may have dropped the ball)—shoot me an email at edwin@stripe.com