I tried to buy an Essential phone when it launched and it was probably the worst product rollout experience I've experienced. The company made promise after vaguely hedged promise and kept pushing back delivery, even after payment. Like, for months. People don't buy phones because they will need them in a few months, in my experience. Several top execs in the company left during the rollout. They breached data privacy by releasing very private user data (like people's driver's licences). Their customer service went offline for a while. And then when the phone finally arrived, it was super underwhelming. Poor camera and heavy as a brick. So lucky I was able to return it.