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You have my sincere thanks for prioritizing workflow improvement. In healthcare IT, so many decisions are made without stakeholder input, leading to truly bizarre interfaces and less time I get to spend with each patient. There are some exceptions, and there are limitations (meeting HI-TECH requirements, etc), but workflow generally seems an afterthought (well, 1 of 3 places I was at had things right-- probably tellingly, system was designed by MD programmers). I remember running into a UX-programmer in a hospital elevator excitedly asking my thoughts about the recent "upgrade" to the computer system. Basically IT made aesthetic changes (larger, fancier buttons) with 1-5 second animations (including delays) each time you pressed them. I suspect they didn't test the software on the VMware machines we used, which had crippled specs. You can imagine my feedback-- (20 patients * 40 button presses per patient * 5 seconds per button press = 1 hour wasted each working day waiting on that obnoxious UI. That translates to 1 hour of lost sleep per night.


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