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"If you are not paying for it..." (metafilter.com)
142 points by acangiano on Sept 12, 2010 | hide | past | favorite | 91 comments



We've created a culture where we want everything for free, even going as far as to block ads with AdBlock... and then we complain when things don't go our way.

This can't be sustained forever. If we want legitimate content producers to take the Internet seriously as a platform, we need to start forking over money.

Edit: To anyone replying to me, we can debate this forever. The Chris Anderson v Malcolm Gladwell debate proved it's a controversial topic. However, I don't know where you're getting "close to zero." A good engineer or other employee is at least $100k a year. It may cost almost nothing for new headlines to show up on Digg every day, however Diggs 100 or so employees all need to put food on the table somehow.


> We've created a culture where we want everything for free, even going as far as to block ads with AdBlock... and then we complain when things don't go our way.

I think you're overestimating the power of AdBlock. In fact, I know friends who aren't tech savvy to whom I've shown AdBlock, and when they get a new computer, they don't even remember to install AdBlock. We tend to be annoyed by web ads because we're tech savvy, but many average users couldn't care less that they're being bombarded by a constant stream of corporate propaganda.

Because of this, while it might be exceedingly difficult to monetize a site geared towards tech savvy users (Reddit, for example), many other sites (like Facebook) get by just fine.


I'm a techie who doesn't use AdBlock. And I've actually noticed something very different. I rarely look at ads on most sites, but on Tech-oriented sites, the ads tend to be much better. This is because they're more focused on my niche.

For example, I've clicked on dozens of ads on Stack Overflow, and even subscribed to a few things that way. I honestly think turning on AdBlock is depriving me of valuable information, on those sites at least.


This is an example of where advertising should go. Highly targeted ads tailored to specific individuals. If there is an ad for something I would genuinely want to learn about then by all means show it to me.

The catch is that we have to reveal a lot of personal information before the ads can become highly targeted.


The catch is that we have to reveal a lot of personal information before the ads can become highly targeted.

Not necessarily, unless that also includes revealing a lot of personal information by virtue of the site you're visiting. For example, a site focused on a specific sports team could fairly easily target their advertising to their typical user, and be showing ads that are actually relevant to their users.


That's got to be part of Facebooks's long term business model.

For RedSoxFansWhoAlsoWearRedSocks.com, targeted advertising is fairly easy, but for sites with a broader audience, like nytimes.com or salon.com where personal information is needed for targeted ads, Facebook already has this information and can sell a connector to you, the nytimes.com ad manager.


Even if I did visit RedSoxFansWhoAlsoWearRedSocks.com a lot maybe I already have enough red socks. Which has happened to me recently in this example.

I have been researching a new laptop for the past three months. Finally I decided on getting a ThinkPad x201. Not once did I see any laptop ads on any sites I visited except the specific niche research sites. Now I see Lenovo ads everywhere. They're on slashdot, facebook, boy genius reports. These ads would have been useful to me before my purchase, not after.

My point is that using the topic of the site alone isn't enough. Even on facebook, which probably has the most detail about me than any site, they still get the ads wrong. I rarely find them relevant to my life and needs.


By the way, besides being creepy, I'm not sure that Facebook's plan is so bad. Replacing annoyingly bad ads with better ads that know more about me is creepy, but at least the ads are better.

The way I explain Facebook's plan to non-techies, btw: Imagine you have a friend called Jenna that has a birthday next week. Now, whenever you visit say, Amazon.com, they'll have ads saying "Jenna's birthday is next week, why not buy her this nice book?". Creepy, but that's where we're headed.


While I also don't use AdBlock for the reasons you described and because I think I owe it to sites I enjoy, I always browse with Flashblock enabled. Still images I can interact with at my own pace - flashing or moving images are just too distracting.


Can't wait for ads to start using canvas tags.


On the contrary, free stuff is the overriding trend for stuff that have the marginal cost of replication close to zero. It is not so much culture that is driving it, but the economic forces that does.

Also, the allegedly common complainers who only want free stuff is unquantified. You will need some evidence to show that most people are conscious freeloaders who complain a lot.


The marginal cost of replication for things like news, drugs, and software, especially software, have always been close to zero, and your economics would suggest that these would have trended toward marginal costs of a few bucks per CD, but that's the wrong way to think about it. Software has large development costs that must be recouped, so marginal cost doesn't really play into what's going on here.


"On the contrary, free stuff is the overriding trend for stuff that have the marginal cost of replication close to zero. It is not so much culture that is driving it, but the economic forces that does."

Currency also has little value (and is relatively easy and cheap to replicate). It's just ink and paper, but we value it as much higher.

If you bought software from me and I sent you random bytes instead, would you be satisfied? According to you, they have the same value.

You aren't paying for the bits that are assorted in a specific order. You are paying for the time, effort, and knowledge it took to assort those bits (which is still unique as the average person can't press a button and create Photoshop with no effort).

"Also, the allegedly common complainers who only want free stuff is unquantified. You will need some evidence to show that most people are conscious freeloaders who complain a lot."

As a simple example, look at some of the startups here on HN. Many have gotten rid of the freemium model. The reason? Freeloaders are taking up resources and they can't afford it.

Freeloaders are driving the cost of software to $0. Because software isn't something tangible, its value is based on what people think it's worth. If anybody can download your app for free (because freeloaders have downloaded it and spread it around), the perceived value will rapidly approach $0.

The general attitude about getting everything for free will just lead to less commercial software. Personally, I'm not selling software anymore. I'm selling SaaS. So Instead of paying a flat-fee for software, my users will now be paying a monthly fee. Business owners aren't stupid. They will eventually realize that piracy is impossible to defend against. The consequences are less freedom for the customer/end user.


The general attitude about getting everything for free will just lead to less commercial software. Personally, I'm not selling software anymore. I'm selling SaaS. So Instead of paying a flat-fee for software, my users will now be paying a monthly fee. Business owners aren't stupid. They will eventually realize that piracy is impossible to defend against. The consequences are less freedom for the customer/end user.

My opinion is that commercial software will just change, not be less and less. I also thought some people are too dumb to realize that piracy is impossible to defend against and will be swept away in changes. I just realize that I wasn't looking at the right kind of people. Internet savy and those who are aware of the nature of software economic already realize this. SaaS is exactly the conclusion that I come up for a web application that I was supposed and still angling to complete.


"Internet savy and those who are aware of the nature of software economic already realize this"

The youth of today are Internet savvy. As time goes on, there will be less and less people that don't know how to find software, music online (for free).


The youth of today are Internet savvy. As time goes on, there will be less and less people that don't know how to find software, music online (for free).

That may be true, but free musics and software are often inconvenient. They might be willing to fork over cash to save time when they're older.

However, it is much possible that free software continue to drive up the standard and decrease inconvenience so long as they have the incentives to, displacing paid software.


If you bought software from me and I sent you random bytes instead, would you be satisfied? According to you, they have the same value.

That's clearly nonsense. Would you buy a house and expect to show up to move in and you find a vacant lot and a pile of bricks?

There's real, cash value in organizing random stuff into coherent patterns.


Software has large development costs that must be recouped, so marginal cost doesn't really play into what's going on here.

Just because something cost a lot of money to produce doesn't mean you get to price it "cost + profit margin". Reality doesn't work that way.

And things does get driven down to zero. Look at pirates who offer download of vista for free on bittorrent. Webcomics are free. Most Asian comics that are available in English are in actual, pirated and scanlated, but are often available in way more convenient format than the legitimate things(which are often not translated and probably never will make it to the shore of foreign countries).

Most stuff on the internet are free anyway, which should be ample evidence for my argument.


Most stuff on the internet are free anyway, which should be ample evidence for my argument.

What stuff? Stuff that's paid for with advertisement dollars? Do you think this stuff would still be free or marginal cost without those advertisement dollars? I think the fact that so much software and media (probably well over 90%) is paid for in some fashion by consumers (either through advertisers or directly) is evidence to the contrary of what you are saying.

There's no such thing as a free lunch. Econ 101.


The risk of being fined makes the cost of piracy non zero.


Manga site operators borne the risks, not the users. Also, private channels effectively reduce risks effectively to zero.

There are also non-monetary costs to pirating, which are mostly viruses and time. However, they don't generally count toward monetary price, but they are cost nonetheless.

That being said, most people don't get caught anyway. So the risk is effectively zero.


I'm not sure that these back channels affect market prices significantly. Technically they aren't even part of the free market, legally speaking.


I guess the economist's definition of a market is more useful for this analysis than the legal one.


Things would still be driven down to marginal cost. It would instead be pirated, rather than be supported by advertising dollars. It would mean that people would have to find alternative business models. So, it does not void my arguments at all.


"Look at pirates who offer download of vista for free on bittorrent."

Microsoft is one of the largest software companies in the world. They can afford to take the hit with piracy. The thousands of other smaller companies that sell software don't have this ability.

"Webcomics are free. Most Asian comics that are available in English are in actual, pirated and scanlated, but are often available in way more convenient format than the legitimate things(which are often not translated and probably never will make it to the shore of foreign countries)."

This is a bad example. Software and Music are exact duplicates.


Software and Music are not exact duplicates, musicians can and do get paid to perform live.


"Software and Music are not exact duplicates, musicians can and do get paid to perform live"

..and those live performances are also pirated. How exactly is adobe photoshop CS5 all over the bittorrent networks not an exact copy of the one adobe is selling on their website?


I don't see how killing small software firm versus inability to kill big software firm is particularly relevant to my argument.


so what is your argument? I don't really see one in your post, so I was adding to the discussion.


Merely that marginal cost does absolutely play a role and that people are really driving it down.


"Merely that marginal cost does absolutely play a role and that people are really driving it down"

Which isn't true. The marginal cost of copying random bits is the same as the marginal cost of copying Microsoft windows.

The piracy culture that has become rampant in the last 10 years is driving the cost down.


>Look at pirates who offer download of vista for free on bittorrent.

You take an example of people stealing a product and giving it away as evidence of the free market at work? wtf?

Most of the "free" stuff on the internet is paid for by advertising (which you pay for when you buy products) or serves as a loss leader.


You take an example of people stealing a product and giving it away as evidence of the free market at work? wtf?

Copyright is a monopoly right, not property right. People don't steal, they crack and make copies. This is somewhat analogous to me making a bunch of Honda cloning after reverse engineering one. I am not depriving of the car dealership their cars, only made cars exactly like honda more abundant.

Maybe you think people stealing away your profit is unethical, but it doesn't matter to economic forces. You will lose trying to defend yourself from massive piracy.

Most of the "free" stuff on the internet is paid for by advertising (which you pay for when you buy products) or serves as a loss leader.

You don't pay for it. You are the product.


What happens though when it becomes uneconomical to produce much of the software we take for granted? Sure to an extent the race to the bottom can be sustained due to a large ecosystem of developers but eventually something has to give, developers have to put food on the table.


The software we take for granted has already been written. There is no danger that it will become uneconomical to make more copies of it. It may be uneconomical to write certain new pieces of software, but that's not software we're currently taking for granted.

The majority of software development, something like 90%, is already bespoke project work, which doesn't depend on copyright to fund it. In fact, the more freely we can copy software, the more value we can produce in bespoke project work. Django, Linux, Firefox, and SQLite make it possible for me to toss together a simple CRUD web site in 45 minutes.


What happens though when it becomes uneconomical to produce much of the software we take for granted? Sure to an extent the race to the bottom can be sustained due to a large ecosystem of developers but eventually something has to give, developers have to put food on the table.

Sure, if you're trying to alway sell digital goods at a price. However, you could try to sell things that are actually scarce and less likely to be driven down to marginal cost such as your programming services. There are bunch of business that require custom made software and they're not going to get it by pirating software.


It's the lack of straightforward substitutes that keep prices high on software and drugs. The large fixed cost of development only means that (proprietary) software won't get written or drugs won't be discovered and put through FDA trials if prices fall due to competition.

Take commercial C compilers. Used to be a thriving industry, but once Gcc got good enough, people stopped paying.


People certainly still pay for intel's C compiler.


So it doesn't completely displace most compiler, but it does displace a lot? On the flip side, how many people actually use Intel's C compiler as opposed to people who just use GCC?


On Windows, GCC is not a very viable option (yes, I'm aware of Cygwin, MinGW, etc) for production software right now. And you'll be hard pressed to find a solid compiler that ISN'T proprietary.


On Windows, perhaps due to competition from GCC, perhaps not, Microsoft offers various Visual Studio Express editions free of charge, and the license allows commercial use, so you can sell programs made with Express editions. You're right in that the compiler IS proprietary, but the question is not of license, but of wallet cost to user - $0.


Right, copyright often retard and frustrate attempt to get it to marginal cost. Still, there are pirated goods, which are often inferior products due to inconvenient access. The one exception that I had already mentioned are translated Japanese manga and to less extent other Asia originated comics such as China and Korea.

Generally, they act more as advertising and brake to competitor substitute goods that could otherwise gain momentum.


"which are often inferior products due to inconvenient access"

It's interesting because DRM and the "inconvenient access" you speak of were created as a direct result of mass piracy.


> once Gcc got good enough, people stopped paying

People still pay for development tools. Lots of people paid for IntelliJ IDEA even with Eclipse around.

GCC is also a piss poor compiler by any standard, that's why many people have such high hopes for LLVM.

You also have to think about "complementary products" ... Apple is investing in the LLVM/GCC compilers because it helps them sell their hardware with their proprietary OS installed, which is by no means free.

The cost of replication or the lack of substitutes is irrelevant ... people don't use GIMP over Photoshop because a Photoshop substitute is fucking hard to develop ... it took 22 years to reach its current state.


That's why I used gcc as an example instead of the whole "development tools" category.

For some subset of C compiler users, gcc is an acceptable substitute, and so there's no reason to pay anyone, anywhere, $.01 for a C compiler. Their business is gone forever and it is no longer worth writing a commercial C compiler in order to get these people's money. Your market is now people with needs that gcc can't fulfill, which is smaller but quite possibly still lucrative.

Ditto for Gimp/Photoshop. I crop and scale pictures, so GIMP or Paint.NET work more than fine. Photoshop isn't worth it for me to buy. On the other hand, my wife and I have both bought laptops in the last year and I spent 3x what she did. Her cheap Dell was not an acceptable substitute, so I paid more. Even if the Dell was free, I still would have paid for my bigger faster laptop with 18.4" screen.

If in 10 years, GIMP does everything that a graphic designer or artist could want, it will no longer matter how advanced Photoshop is. Just ask film camera makers.

The book The Innovator's Dilemma (and its underrated sequel, The Innovator's Solution) talk about this extensively.


People still pay for development tools. Lots of people paid for IntelliJ IDEA even with Eclipse around.

I think a free product have to be utterly superior to a paid product in order to displace commercial products.

The cost of replication or the lack of substitutes is irrelevant ... people don't use GIMP over Photoshop because a Photoshop substitute is fucking hard to develop ... it took 22 years to reach its current state.

I am not parsing this statement. Do you mean that because it take 22 years to develop Photoshop, that it is impossible for GIMP to be good enough to be a substitute good thus eventually displacing it?


"I think a free product have to be utterly superior to a paid product in order to displace commercial products."

In order to completely displace commercial products, yes. But for any reasonably complex or powerful product, there's a market of customers that are overserved by it and would pay less for less if they could. This is usually handled by product segmentation - think of options in cars. If you don't need the extra power, go for the 4-cylinder instead of the V-6. If cash is more important than comfort, skip the leather seats. If you need the fastest, most luxurious car and money isn't an option, check every box on the list.


> GCC is also a piss poor compiler by any standard, that's why many people have such high hopes for LLVM.

I hear this a lot, but when I see places where people have actually done benchmarks GCC usually doesn't come out too bad, and when you look at the correctness of the code (for C at least) its hard to find something better than GCC.


I'm not enough of a C programmer to say anything about the actual product GCC spits out, but I'm certainly glad of the work the clang team has put into improving error messages: http://blog.llvm.org/2010/04/amazing-feats-of-clang-error-re...


Once something is a 'commodity', and the sunk costs have been recouped, the price will trend towards the marginal cost.

This comes straight from Varian and Shapiro's "Information Rules" by the way - it's not just something I'm making up.


"Intellectual Property" is the dam that keeps the waters of commodification at bay (where you have products with a negligible cost of replication.)


It's more like a leaky dam that will eventually burst and explode. It slows down commodification of software, sometime to a significant degrees.


I disagree, and your comment is a case in point. An incredibly large portion of the valuable content on the internet is written by people who expect no payoff in the traditional sense of the word. You don't get anything money by writing that comment, yet you write it none the less. This is becoming more and more the case.


Indeed, if anything I notice a slight negative correlation. The most unabashedly "capitalist" content providers, in the sense of doing it mainly for the money, are the tabloidish blogs: gawker, valleywag, gizmodo, etc. They produce pretty mediocre content (and we don't even have to discuss the content farms).

The top content imo comes mostly from folks not being paid, at least not being paid directly for the content: university professors, essayists like Paul Graham, tech bloggers like Yosef K, and so on, who write about stuff that interests them, and publish it online. Some of them do some low-level monetization of their content via Amazon links and a few ads, but many don't even do that. It's not a pure anti-correlation, because there is good commercial stuff and crappy free stuff, but I certainly don't see a strong positive correlation either.


Yes, Wikipedia would be another example. It is one of the most useful destinations on the web, but does not charge anything. So too are web-comics, just about all of which are free to view, while the creators make their money elsewhere (through donations, t-shirt/book sales etc.). In these kind of things it is the voluntary readership/participation that makes the site/blog/comic a success. The existance of a community of users is a valuable resource that should not be alienated lightly.


>essayists like Paul Graham

pg doesn't get paid directly from the essays on his site (afaik), but he does gain reputation and credibility. How many more books did he sell because of his essays (e.g. I bought On Lisp after reading "beating the averages")?

The market has been more sophisticated than "give me X and I'll give you money" for a very long time.


Yeah, that's one reason I think selling content directly for money has a troubled future--- there are too many people who gain indirect benefits from giving away high-quality content for free. Add to that the people who do it just because they like to have people read their stuff, and there's a large free-content market competing with any attempt to charge.


Sure, the longer more in depth work most of the time must be support in a more financial way, contrast the number of people happy to give away essays of a few pages length for indirect or no benefit to those prepared to spend a year or more writing a well researched book for the same reasons.


we need to start forking over money

I like how you say we should pay, as opposed to we should ask users to pay. The funny thing about internet entrepreneurs is we want to get everything for free, yet charge users for something.


> The funny thing about internet entrepreneurs is we want to get everything for free

On the contrary, I'd say that entrepreneurs love rewarding fellow entrepreneurs who create a valuable service or product.


I used to want to get everything for free, until I made historious. Now, my mindset is "these guys deserve my money for their product" (if the product is good enough, obviously).


There is another reason people expect stuff to be free and it's because business people in general don't know of any other way of framing things. The last 50 years has been all about advertising and so the business culture knows how to tie ads with content but they don't know how to create great content and convince users to pay for it.


Are you sure? I buy my books without ads.


Flip to the last few pages of any technical book. I know for a fact that O'Reilly books put a plug for other related O'Reilly books in the last few pages and I'm certain most other books to the same thing and some even have them up front. Technical books I think qualify as good content.


OK. But you have to look for them.

And the original comment was about all content, not some.


"This can't be sustained forever. If we want legitimate content producers to take the Internet seriously as a platform, we need to start forking over money."

Right now there's only a tiny trickle of good content being created on the Internet. Of the hundreds of thousands of posts being written each day, there are maybe 5 at best that don't completely suck. What we really need is a system where the authors of the best 25 articles of the day each take home 100K or so. For the nominal cost of less than a billion dollars a year we could spark an intellectual renaissance to rival any other in human history.


"Of the hundreds of thousands of posts being written each day, there are maybe 5 at best that don't completely suck."

I'm sorry, but that's just silly. 1) You're not reading the whole internet, 2) you're not the intended audience for much of what's written, and 3) opinions vary.

Are you proposing we replace the free market of authors and readers with some central judging authority? How would these people filter through all this content, on what basis would they judge it, and how would they be funded? How do we protected against government meddling and political bias?

This is a pretty big problem you're creating to replace a system which, basically, seems to work fine. It would be nice to help creators make money, but you can't fix human taste.


"Are you proposing we replace the free market of authors and readers"

We don't have a free market of authors and readers. Readers don't currently pay authors, this is what needs to change.

"How would these people filter through all this content, on what basis would they judge it, and how would they be funded? How do we protected against government meddling and political bias?"

Not sure.

"This is a pretty big problem you're creating to replace a system which, basically, seems to work fine."

I don't think it works fine at all, judging by the fact that all of our biggest problems are marketing problems. In any given area of society the science is between 25 and 100 years ahead of the status quo.


"We don't have a free market of authors and readers. Readers don't currently pay authors, this is what needs to change."

OK. But 1) readers are free to reward authors IF they want to, and 2) authors can potentially make money from their readership by selling ads and t-shirts, getting speaking gigs and job offers and holding conferences, etc. So there's freedom, and there's a market. If people don't value something enough to pay for it, you can't force them to value it. They have a right to their own opinions.

Sure, 99% of authors make zip. But I bet a larger percentage of the population makes money creating stuff on the web than they did when you had to have a publishing deal to publish anything.

My point with "how would they be funded" was this: either it's voluntary or it's not. If you want to create a voluntary system, great - try to market some kind of micropayments thing or whatever. But if a committee is making the decisions about what's good, and I have no input, the only way I can see for them to get my money to put into the prize pot is to tax me. And I'm opposed to that, both because it's my money and because I distrust this hypothetical committee. What enlightened people do you imagine should be officially blessing The Best Of The Web? I bet my list is different from yours.

Oh! I know! Let's have lots of committees! In fact, let's all be our own committee! Freedom of thought and whatnot!

You see where I end back up?

"I don't think it works fine at all, judging by the fact that all of our biggest problems are marketing problems."

If you define 'people mistreat their neighbors for personal gain' as a marketing problem, maybe. I think it's a lot deeper than that. I'd call it a spiritual problem.

"In any given area of society the science is between 25 and 100 years ahead of the status quo."

Not sure what you mean by this, but science is a tool, not a solution. Psychology, for example, can help you understand what motivates people and how to influence them, but it can't tell you what SHOULD motivate people and how they SHOULD behave. It can as easily be used for evil as for good. Casinos use plenty of science to drain their victims of every last nickel.


This is why we have Flattr, although I don't think it'll get up to 100K daily payments.


> Diggs 100 or so employees all need to put food on the table somehow.

I think that's the real problem here. People don't give a damn whether Digg's employees can afford food; they want what they want, when they want it, and for the price that they want it. That, or they expect someone else to do the paying for it.


The only reason I use AdBlock is to eliminate distractions from the page. I don't mind being marketed to, but I do mind it when it gets in the way.


Sometimes even if you are paying for it, if someone else is paying more. For example, newspaper subscribers are closer to being products than customers, since ad revenue is typically much larger than subscription revenue.


Very true. As I've been studying this topic lately I can even provide you some hard data.

A financially stable newspaper gets around 75-80% of its gross revenue from advertisements. That's why advertisers have so much power over content, even news content. I don't know the exact figure for magazines, and it could very well be lower, but this should give you an idea.

In fact if you check the literature you'll see that a common idea is that newspapers are in the business of selling customers to advertisers, and they will try to attract a certain type of reader in order to get certain type of advertisers.


> A financially stable newspaper gets around 75-80% of its gross revenue from advertisements.

In the glory days, a solid 30-40% of revenue was from classified ads, which were _way_ overpriced, but the only game in town.

You may find this of interest: http://newsosaur.blogspot.com/2010/09/newspaper-ad-sales-hea...


Great example. I delivered newspapers for a summer, and I realized that the cost of the newspaper was about the same as what I made for delivering it, as I got paid per subscriber. This doesn't factor in the fact that I was working for a third party company, whose goal was to made a profit on the operation.

So, it seemed the paper actually pays more just to get the paper delivered than the subscriber paid for it. Advertising pays for everything else.

(I'm curious how newsstands and other outlets work, but I'd have to guess that the papers/magazines are provided at very low cost as well, with most of the price on the sale going to the stand operator.)


I recall reading somewhere that this is one reason there's so many ways to get magazines for free via various promotions and third-party deals and frequent-flyer miles and such. Magazines charge mostly as a way of convincing advertisers that their readership numbers are legit, rather than for the actual revenue--- if you ship 100,000 copies to people who actually shelled out $30 each, that's more convincing evidence to advertisers that people are actually reading it, versus if you mailed out 100,000 free copies. But magazines are always trying to game the system by finding various ways to get magazines to people while having them still count as "paying subscriber".


This needs to be memorialized. Understanding this, of course, explains Google's approach to customer, er, consumer service.

Much to their nonpaying consumers' chagrin, naturally. Because consumers' support and service expectation does scale with the price they pay, but not all the way to zero!

On the business side, nonpaying consumers are cheaper to scale up than any product you can sell. Which is a blessing and a curse...


Google still isn't particularly good at dealing with their paying customers though. AdWords support is OK at best, but lack of support basically killed the Nexus One.


The guy who said it is Andrew Lewis. Might I suggest "Lewis's Law"?


I would've thought there would be a legitimate claim on the name already, but it appears not. Lewis's Law it is!


Even if you are paying for it you might be the product being sold. Consider hip night club or a star trek convention, in both cases people pay to get in, but the crowd is really the main attraction. People spend hours getting ready for these things. I'm told.

Any crowd is going to be part of the product being sold and the market you sell into. Any crowd, online or off, is going to draw performers, whether for free or professional.

People like to be seen, they like to be noticed, they like to contribute. I don't see user-generated sites as some kind of slave mine. Most people are online of their own free will.


Amended: "If you're not paying what it's worth, ..."


Apple announces on stage as part of its keynotes how many credit cards it has on file. In other words they're selling you right there in the open. Can you really argue that you're getting your contract AT&T iPhone for less than it's worth?


Yes, as an iTunes customer you are paying for the right to be sold as part of the iTunes platform. More customers means a more valuable platform enabling Apple to cut more lucrative deals with its partners. They are right to brag about the number of credit cards on file.

It's similar to AT&T really. AT&T does not set monthly fees by dividing up the cost of running its network among all subscribers. Instead it sets competitive fees which will allow it to grow a big customer base. Then it tries to extract revenue from those customers by any means: normal fees, overage charges, selling apps or content, partnerships, advertising, whatever it can think of.

Media companies try to make money as a company, not on each transaction. An alternative strictly-fee-for-service approach would have to charge a lot more, and would likely not get enough customers to stay afloat.


But Apple cannot sell your credit card number to other people, they still need to get you to pay for it. Advertisement is different.

Advertisers pay the newspaper immediately in order to appear on the newspaper/magazine. And because they pay so much more than people buying the actual newspaper/magazine, it can be a great business for the later to attract more people... even going as far as giving the newspaper away for free.

Apple (pre iAds) was making money from you buying the phone: compared to that making money from apps sold is peanuts. So much so that it can be beneficial to let app developers in for free just to get more people buying the phone.

To summarise: Apple tries to attract customers with apps, newspapers try to attract advertisers with customers. Customers don't buy more newspapers because there are more ads, but advertisers buy more ads space if there are more customers.


That seems like an overly simplistic portrayal to me. You might not pay anything for using Google but that doesn’t mean that Google can do whatever they want.

The relationship between Google and yourself wouldn’t change much if they did away with the ads and charged you money. They want to keep you happy whether you are a customer (i.e. directly pay them money) or not. Paying customer or ad target, it doesn’t really matter all that much.

Two sided markets with their network effects are certainly fascinating [+] but they are also nothing new, nothing extraordinary and certainly not abusive.

[+] It is possible to get negative prices (whenever you get anything for free you can immediately start to look for the two sided market and network effects) and prices that would otherwise be above monopoly prices.


...you're either the product being sold or you're enjoying a publically provided service whose costs are met by the taxpaying base.


i.e. You.


This is negative news and media is biased toward negative stuff. Moreover, it is a mention of a few well known companies and sites.

I hypothesize that the players are merely changing and that their strategy of getting large userbase fail because the quality of content is falling, rather than rising, thus decreasing the traffic quality.

This is also in conjuncture with the hypothesis that specialized interests tend to convert better than general social interests because specialized interests tend to have product related items they like to buy.


I think you're responding to the article, when the post links to a comment by blue_beetle, FYI.




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