See at this point I would be far more amused than furious.
A legitimate, helpful response (although it IS SO's login, so.... eh) that's a little bit of a "hey quit being a douche" is actually a pretty good way to go about it from a PR standpoint, in my opinion.
Funny enough, yes - but what if the end of the dialog goes the other way? Is it fair/appropriate for a customer service rep (is that what Jeff is?) to respond in this manner, no matter how they are approached by the user?
It feels like a gamble. You might win that user - or lose them badly, and reputation along with it.
It's perfectly fair and appropriate to not accept abuse from customers. This seems like a reasonable way of deflecting the abuse but still helping out. It would still seem that way had the guy continued to flip out.
No denying that. I just think there are better ways to defuse abuse than returning vitriol. However, what's right for me - or how I would handle the situation - is clearly not right for everyone else, especially in the moment.
in general this is the issue with openId and why it doesn't really work and using it as the only authentication system. Usually its better to offer mixed authentication.
I agree, it's certainly better than just a text box with "OpenID" as the label and makes an attempt at saying what an OpenID actually is for people that haven't got one.
A legitimate, helpful response (although it IS SO's login, so.... eh) that's a little bit of a "hey quit being a douche" is actually a pretty good way to go about it from a PR standpoint, in my opinion.
But hell at least they respond.