My favorite quote illustrating this is from former GE executive Craig Kipp, quoted in the book Softwar: An Intimate Portrait of Larry Ellison and Oracle[1]:
“So Oracle has this great product that will do eighty percent of what you want just by throwing the right switches in the software—no special code or anything—and it all falls down because someone asks that innocent little question: ‘What else would you like it to do?’” (p. 231).
“So Oracle has this great product that will do eighty percent of what you want just by throwing the right switches in the software—no special code or anything—and it all falls down because someone asks that innocent little question: ‘What else would you like it to do?’” (p. 231).
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