Do your system operators us GIS to sectionalize lines and troubleshoot transmission/distribution issues, or are you talking about the engineers/planners?

Both sides use GIS to do their jobs. The scada part is a little different since one-line diagrams are all that is needed for that. But the dispatching is all GIS based.

We make significant revenue based on accurate maps and good data as well. Just fixing our attachment rental inventory and keeping it accurate pays for all of the GIS system and upkeep with money to spare.

I'm familiar with the SCADA part (I work as an EMS/SCADA devloper), but before my current role I was actually an operator and we used "red-line" drawings in conjunction with the SCADA system to troubleshoot down lines/relays/lockouts/etc. They were all digital for ease of use. On the transmission side of the house we didn't use GIS all that much, but the DOC folks used it as their primary source.