5G is going to solve this. You’ll affix a transmitter/receiver to a window of your house and you can bypass your cable company.
The point still stands, if a company is introducing fast lanes and slow lanes and it is making enough customers angry enough, a competitor will swoop in and take their business.
Take an extreme example of Comcast only allowing HD streaming of Comcast owned programming and throttling the rest. That would be so bad that folks would cancel Comcast, which would provide an opportunity for a non atrocious company to displace them.
As things currently stand, Comcast is good enough that a competitor can’t “out customer service” them to displace them.
The point still stands, if a company is introducing fast lanes and slow lanes and it is making enough customers angry enough, a competitor will swoop in and take their business.
Take an extreme example of Comcast only allowing HD streaming of Comcast owned programming and throttling the rest. That would be so bad that folks would cancel Comcast, which would provide an opportunity for a non atrocious company to displace them.
As things currently stand, Comcast is good enough that a competitor can’t “out customer service” them to displace them.