We've had a lot of great support requests and chats with customers on IRC (Freenode, #newrelic).
Like others have mentioned, it's great to have a few rooms open for projects/services you care about, where you can check in every so often and read the backlog. While some rooms are archived, I've never read them that way, but keeping IRC idling in the background can be a great way to keep tabs on things.
Like others have mentioned, it's great to have a few rooms open for projects/services you care about, where you can check in every so often and read the backlog. While some rooms are archived, I've never read them that way, but keeping IRC idling in the background can be a great way to keep tabs on things.