I've heard good things about Cerberus Helpdesk: http://www.cerberusweb.com/ Very... | Hacker News

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blender on April 4, 2008 | parent | context | favorite | on: Ask YC: Good application for support emails and ti...

I've heard good things about Cerberus Helpdesk:

http://www.cerberusweb.com/

Very reasonable pricing.

We used RT before and while it met our business need and allowed us to add custom fields etc. the interface was just hideous.

Cheers

davidw on April 4, 2008 | [–]

I used that for a while at a previous job. It's ok, looks nice... nothing fantastic, but it got the job done.

solfox on April 4, 2008 | [–]

fwiw, we'd (Xobni) evaluated them, and I wasn't impressed by their source nor database structure.

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