IMO it's purely because Android as OS has not tapped into the UX that most iPhone users enjoy. So when replacement time comes around every couple years, users think why not get the new iPhone even though it didn't change much from my old one. My thought is most iPhone users would and maybe have considered switching but really enjoy the UX familiarity/simplicity of iPhone.
This is actually a conversation I have over and over with friends, family and coworkers. The OS switching cost/risks are too high although most iPhone users know the top Android devices are typically better than the iPhone the risk of not liking the OS experience is too high compared to the reward of taking slightly better photos or bigger screen or whatever Android does now that iPhone won't until XI
> the top Android devices are typically better than the iPhone
In some ways (and on paper), you're right. Apple's stores are a huge advantage though. Any family member that asks me what they should buy is going to be told to get an iPhone. The Genius Bar might not be perfect, but it's better than calling Verizon or posting a message on the One Plus forums.
For many, the Genius Bar may be hours away. For me it is over 3 hours. A full day of driving to deal with a Genius? I'll take my chances with the forums - they have yet to let me down.
This is actually a conversation I have over and over with friends, family and coworkers. The OS switching cost/risks are too high although most iPhone users know the top Android devices are typically better than the iPhone the risk of not liking the OS experience is too high compared to the reward of taking slightly better photos or bigger screen or whatever Android does now that iPhone won't until XI