A paper trail is good, of course, but IIRC, I did receive amended reports from each of the CRAs with letters describing the actions taken.
I also suspect that I went through the process more recently than Patrick, I think it was about five years ago. In my case, I was able to select the problematic accounts, what the problems were, and the desired actions all via dropdown elements. There was an additional text box for any extra explanation. This is what made it seem routine and not a big deal.
I also suspect that I went through the process more recently than Patrick, I think it was about five years ago. In my case, I was able to select the problematic accounts, what the problems were, and the desired actions all via dropdown elements. There was an additional text box for any extra explanation. This is what made it seem routine and not a big deal.