So you are saying it actually worked. Awesome! And thank you very much!
I honestly didn't know about the "frown" thing. I frankly have a hard time finding stuff in the menu on the 2016 products. I spent about 5 minutes looking at another person's PC (who was having the issue originally) to figure out what version of office they had before finally just clicking on the start menu and seeing "Excel 2016". Help->About just used to be so simple...
"To report a bug please open the FILE menu, and click on "Send feedback". Ta-dah.
Support is still shit if they can't do that. In a software-company everyone should know the rough path to actually report a bug, or what looks like one.
I have given feedback many times (and on the same bugs) with zero results – I have never received a feedback and the reported bugs are still present … it is less frustrating to use workarounds.
Mea Culpa. I installed 2016 to try and find the issue with my system, I haven't searched around the UI for bug reporting tools, didn't even know Microsoft had added them. Just found it now, indeed it looks quite useful.
I'm going to update my post with more information because actually, there's a lot of great tips from these comments!
I used it a lot on Outlook for Mac and it's still dreadful software, I could give long list a problems with it but I have to just lump it in with the quality I've come to expect from Microsoft, regardless - from the 50 odd feedback reports I provided, I never received a link to a bug report or any thanks for testing and reporting on their (expensive!) software and 5 years later it still performs terribly, uses an excessive amount of network activity when idle, fails to properly render HTML, inserts bloated HTML junk into emails, crashes, misses basic features, leaks memory and wastes screen realestate.
I honestly didn't know about the "frown" thing. I frankly have a hard time finding stuff in the menu on the 2016 products. I spent about 5 minutes looking at another person's PC (who was having the issue originally) to figure out what version of office they had before finally just clicking on the start menu and seeing "Excel 2016". Help->About just used to be so simple...