I am sure Walmart has lots of advantages but many of the things you are saying are speculative.
Maybe VR can enhance shopping experience. Sounds like basic research though, so not a competitive advantage yet.
Looking at internal organization is great, but again not a competitive advantage. Every org should be reviewing internal structures and efficiencies.
Your friend likes Walmart better than Amazon. I'm sure for valid reasons. But it's a third hand anecdote at this point without any details.
"Anything Amazon does Walmart does the same thing" seems disingenous. Their cost structures are different. The customers are dofferent. There be different strategies in pricing. Some will be copied, but Walmart can't copy Amazon's pricing models wholesale.
"Customer service is going to be...in 5 years"... Maybe. Maybe not. Why hasn't it happened yet? What has changed? Will this new directive overtake whatever cultural forces led customer service to be what it is now?
I'd be interested to see some analysis that goes deeper.
Maybe VR can enhance shopping experience. Sounds like basic research though, so not a competitive advantage yet.
Looking at internal organization is great, but again not a competitive advantage. Every org should be reviewing internal structures and efficiencies.
Your friend likes Walmart better than Amazon. I'm sure for valid reasons. But it's a third hand anecdote at this point without any details.
"Anything Amazon does Walmart does the same thing" seems disingenous. Their cost structures are different. The customers are dofferent. There be different strategies in pricing. Some will be copied, but Walmart can't copy Amazon's pricing models wholesale.
"Customer service is going to be...in 5 years"... Maybe. Maybe not. Why hasn't it happened yet? What has changed? Will this new directive overtake whatever cultural forces led customer service to be what it is now?
I'd be interested to see some analysis that goes deeper.