You can have a high level of customer satisfaction if you lie to them and arrange so that they don't even notice, and by having a good damage control strategy for when some customers do notice they aren't getting that they were promised.
Such approach has better ROI than actually doing high quality products or services, which is why so much of what we buy is utter shit. That's especially true on the mass market, when satisfaction of individual customers doesn't impact your company at all, as long as they're not complaining too loud.
Such approach has better ROI than actually doing high quality products or services, which is why so much of what we buy is utter shit. That's especially true on the mass market, when satisfaction of individual customers doesn't impact your company at all, as long as they're not complaining too loud.