God, this. I had my car drift one month out of warranty when the alternator failed at 45,000 miles. Was not happy. Was MUCH LESS HAPPY when they called me to tell me "this is weird, but the B post under the hood has melted. Do you know anything about that?"
"Do YOU know anything about that? I never jumped the car. I drove it to your driveway and you told me you had to jump it to get it into the service bay."
"Well, it's about $600 to fix."
"That sucks for you. You guys nuked it. I dropped it off with a working B post. See: HOW DO YOU THINK YOU MOVED IT FROM YOUR DRIVEWAY?"
"Oh. Well, we'll take care of it this time."
I haven't ever left a BMW service center NOT feeling like I was being fleeced.
I did have my Model S throw a 12 V Battery Needs Service error 3,000 miles in. Called them on the way to work, they remote diagnosed that it was NOT the HVLV connector (Tesla's take on the alternator, effectively), and offered to have a Ranger out to my office to swap the battery later that afternoon. Done and done. Though I've heard plenty of complaints for very long waits for more complex fixes, I've also heard of those for every manufacturer.
When my car was in being diagnosed they put 40(!) miles on it then told me that it was impossible that they did any engine damage, even though they cleaned the intake ports which involves removing the intake manifold and media blasting the parts they claim were damaged and would cost $15,000.00 to fix. They also claimed it was impossible that they caused the wheel damage that wasn't there when I dropped the car off "because there are no curbs here".
Right, because car dealerships are always built in perfectly smooth fields and you put 40 miles on it using a treadmill. /s
They also told me that if I brought the loaner car back with less than a full tank they would charge me $5.00/gallon(!!) to top it off. They put 40 miles on my car and didn't reimburse me.
Franchised dealer service departments really are the worst. I am very impressed with the engineering and build quality of my BMW but the service is so bad the rest doesn't really matter. I hope Tesla is able to improve the level of service and forces others to do the same.
I haven't ever left a BMW service center NOT feeling like I was being fleeced.
I did have my Model S throw a 12 V Battery Needs Service error 3,000 miles in. Called them on the way to work, they remote diagnosed that it was NOT the HVLV connector (Tesla's take on the alternator, effectively), and offered to have a Ranger out to my office to swap the battery later that afternoon. Done and done. Though I've heard plenty of complaints for very long waits for more complex fixes, I've also heard of those for every manufacturer.