Hacker Newsnew | past | comments | ask | show | jobs | submitlogin

You're certainly not the only one. Even as a paying customer it's impossible to get in touch with anyone if you get locked out.


Not even if you get locked out. I tried asking them why my paid gsuite account couldn't be used like a normal google account and all they could do was copy+paste some response about how great paying for google was and that I wasn't paying for anything else.

Alphabet REALLY needs to work on their customer service, especially for paying customers.

I don't trust having email on a domain I don't control (you can't move a gmail account to another provider like you can a phone number). Yet if you want to take advantage of all the features of google home/music/youtube you have to use a normal gmail account.


Google promises not to use any GSuite data for advertising, which limits the services that are available.


Business Gsuite data is also more tightly controlled, which means some integrations necessary to make things work properly aren't possible.

For example, calendar data of Gsuite customers is sensitive enough the assistant AI can't access it, so if you ask the Google assistant "what's my next appointment", it can't answer.


Are you sure there isn't a setting in the Admin Panel to allow this?


I wish...


Can't you just use another email provider as your main account and keep the Google one for YouTube etc.


Yeah, and I've been toying with the idea. What sucks is I'd love to use Google home for flight info but because I use gsuite it wont read emails or calendar. Guess I could have all my email forwarded to a dummy google account just for that.


I thought you could turn the consumer-only apps on in the admin interface.


You can but it limits what you can do. Example, I can use my Google home with my apps account except I can't use calendar, flight info, or be a part of my existing google music/youtube red family group.




Consider applying for YC's Winter 2026 batch! Applications are open till Nov 10

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: