Oh yes, of course. Without question the superior customer support is a selfish i... | Hacker News

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		dsacco on Oct 30, 2016 \| parent \| context \| favorite \| on: The No More Ransom Project Oh yes, of course. Without question the superior customer support is a selfish incentive. But I still find it incredibly interesting.

cpayne on Oct 31, 2016 [–]

I agree. There has to be an MBA case study in there somewhere. As others have said, they clearly is it as a profit centre (not cost centre).

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