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There's also an in house cost in maintaining vendor software and integrating it. That's on top of the 20% usual maintenance fee.

Building a community can also help distributing the costs. But more importantly it's a labour of collaboration instead of a client/vendor struggle.




If the cost of integrating the service is higher than the cost of building it, then sure, don't buy the service.

But if you find this to be a frequent occurrence, you're almost certainly evaluating costs incorrectly.




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