I haven't met many of these people to ask them, but I know they still exist because of their user agent containing "Windows NT 5.1" and I know for sure they aren't all bots, and many of them even live in Southern California. I suspect these are the people who would be most confused by websites failing to load.
The cost of providing support then is much greater than the cost of a Comodo certificate.
I can sort of understand a handful of rather lazy and/or incompetent users insisting on continuing to use a 15-year-old OS, which was replaced a decade ago, and has not been supported by the vendor for 2 years.